Refund and Returns Policy

Effective Date: January 17, 2025

At VOGUESSMIST, we are dedicated to ensuring your satisfaction with every purchase. If you are not fully satisfied, our return and refund process is designed to be simple and hassle-free.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Window: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be in their original condition, unused, undamaged, and include all original packaging, tags, and accessories.
  • Non-Returnable Items:
    • Custom or personalized products.
    • Items marked as “Final Sale” or clearance.
    • Products damaged due to improper use, assembly, or handling.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us:
    Email info@voguessmist.com with your order number, reason for return, and photos of the product (if applicable).
  2. Approval:
    Our team will review your request and provide a Return Authorization Number (RAN) if approved.
  3. Ship the Item:
    • Package the item securely to avoid damage during transit.
    • Include the proof of purchase and RAN in the package.
    • Ship the item to:
      Returns Department
      87 Grenoble Road

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Policy

Once we receive and inspect your returned item, you will be notified about the approval status of your refund.

  • Approved Refunds:
    Refunds will be issued to your original payment method within 7-10 business days.
  • Non-Refundable Fees:
    Shipping charges and any additional fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We offer exchanges for items of equal or greater value. To initiate an exchange:

  • Follow the return process and specify the replacement item.
  • Any price difference will be billed or refunded accordingly.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing info@voguessmist.com with photos of the damage and packaging.
  • We will arrange for a replacement or full refund at no additional cost to you.

6. Late or Missing Refunds

If you do not receive your refund within the expected timeframe:

  • Verify with your bank or credit card provider as processing times may vary.
  • Contact us at info@voguessmist.com for further assistance.

7. Customer Support

If you have any questions or need assistance with returns, please contact our support team:

8. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Updates will be posted on our website with the revised effective date.

At VOGUESSMIST, we are committed to providing premium products and exceptional service. Thank you for choosing us to enhance your home with our luxurious furniture and décor collections!